I recently wrote an article about how to be a great renter in the fashion rental space. This article was inspired by a lady who was my dream renter - Louise Smith.
An Early Fashion Rental Request
Louise reached out to me back in May to ask a few questions about one of my dresses - a Giambattista Valli X H&M Tulle Dress that is simply pink and fabulous. As always, I got back to her as quickly as possible, answering all of her questions and letting her know that I am happy to answer any other questions that she had. A few days later, Louise submitted a rental request for the dress, which I quickly accepted and then messaged her to firstly thank her for her rental request and to advise when the dress would be sent out, etc… The rental was not due to take place until July, so that gave me plenty of time to make sure that the dress was ready for her when the time came.
The Fashion Moment of Truth
Fast forward to July, and the time had come for me to send the dress to Louise. I packaged it up carefully, and included a card, thanking her for rental request, hoping that she enjoyed the dress and some instructions with regards to sending the dress back to me once the rental was complete. I then took it to my local post office and sent it on its merry way. I messaged Louise to let her know that the dress was on its way and requested that she let me know when it arrives and if there are any issues. I also made a point of keeping an eye on the tracking number, so I knew when the dress arrived.
To my delight, not only did Louise receive the dress on time (sometimes Royal Mail don’t always meet their ‘next day, 1pm delivery’ deadline) but it fitted and was going to be perfect for her party. Louise also kindly agreed to send me some pictures:
"Hello, I just got home and tried it on, I’m OBSESSED! It’s so perfect for my party, I’m so glad it fits! Thank you so much, will send photos after the party!"
A few days later, I received this picture from Louise, with the following feedback:
“Thank you so much for this dress, I felt AMAZING in it and had so many compliments! It was absolutely perfect ☺️”
Rental Return
A few days later, I received the dress on time, in the exact condition it was sent and with the loveliest thank you card. Louise also left me some very kind feedback:
“I LOVED this dress! Lisa was brilliant - excellent communication (including helping with sizing, and quick responses) & the dress arrived early, well packaged & in perfect condition. I felt amazing in it paired with rainbow heels for my 40th birthday party and got SO MANY compliments!”
Louise also sent me a second picture and was kind enough to grant me permission to share on my socials and here on my website - hence this article! She even shared an Instagram post, giving me a special mention.
The Perfect Lender Experience
To say that Louise Smith was the dream renter would be a massive understatement. I can honestly sat that this has been my favourite lender experience to date. From start to finish, Louise was an absolute pleasure to deal with. Great communication during the whole process and she even shared an Instagram post, giving me a special mention (and tagging me in the post), which was very kind. I’m so happy that my dress got to be a part of a milestone moment in her life. Plus, I think that we call agree that she looked absolutely fabulous in it.
This experience beautifully exemplifies the positive nature of the fashion rental community. Louise's thoughtfulness and excellent communication made the process smooth and enjoyable for both of us. This journey highlights that being a great renter is just as important as being a great lender. When both parties approach the rental process with care and respect, it creates a wonderful sense of community and trust. Louise’s joyful feedback and kind gestures reinforced my belief in the value of sharing fashion. It's not just about the clothes, but the connections and memorable moments we create together. Let's continue to embrace and uplift each other in this ever-growing fashion rental community.
Commenti